FAQ

How do I place an order?

 

🛒 Step 1: Take the quiz to preview your necklace/bracelet and place your order through the website.
💍 Step 2: Right after the purchase you will receive an email with the customisation instructions. Follow those and complete the post purchase quiz to design your jewellery piece.
🎁 Step 3: It's all set! We'll be starting to work on your order and you will soon receive a shipping tracking number via email.

 

 

How long does the shipping takes?

 

Since every piece is bespoke and custom, please give us up to 4 weeks for you to receive your order. When your oder will be crafted and ready you will receive a shipping tracking number and you'll be able to track your package.

 

 

 

How does the guarantee works?

 

Our pieces come with a 1 year guarantee - if your necklace breaks, tarnishes, loses its shine.

We will replace it for you free of charge.
(This guarantee doesn't cover theft or it getting lost).

You can extend the 1 year guarantee to a life time guarantee upon purchase, just before the checkout. The life time guarantee covers all the items in your order.

Returns: due to the jewellery being custom, we can't accept returns or issue refunds. 

 

How long are the necklaces and bracelets?

Necklaces are 40 cm + 5 cm of extension chain long 

Bracelets are 15 cm + 5 cm of extension chain long

Upon ordering you can customise the necklace and bracelet size without any additional charges by leaving a note in the notes section of the post purchase quiz. As an alternative you can email us at hello@shoptenthhouse with your preferred size.

                                     

If you still have and query contact us at hello@shoptenthhouse.com